Last updated 09/08/2019
Booking for bespoke in-house courses is made subject to the following terms and conditions.
T1. Course Development Request
You can place a course development request through the on-line booking form, phone or e-mail subject to all information required being provided. All course development requests are provisional until contracts are agreed.
T2. Commence of work
We will start working on the development of your bespoke course after payment of the agreed deposit for development work.
T3. Distance selling regulations
When you agree to the development of the course as a consumer, you have 14 working days to change your mind on commissioning us to develop your course. You must notify us as soon as possible and confirm in writing by e-mail otherwise the full fee for development work will be due.
If we have started working on the development of your course within the 14 working days to meet the required deadline, you waive your rights to a refund and the deposit will be non-refundable.
If you book the development of a course on behalf of your business, you will be treated as a non-consumer and statutory consumer protection will not apply to this Agreement.
T4. Cancellation of development by you
If you cancel the development of the course, we are developing for you, the full fee will be due for the development of the course.
If courses have been scheduled, the cancellation requirements covered in point T13 apply to the courses.
T5. Cancellation of development by ourselves
If we find we are unable to develop your course and have to cancel the contract, we will refund you the full fee agreed for the development and running of the course. We will not be liable for any additional costs due to us being unable to deliver the bespoke course.
T6. Sign off of bespoke course
We will provide you with the course materials prior to the course date to review and confirm the content of the bespoke course.
If the bespoke course is developed to your specification, but you do not sign off the course in time for the course to run on the agreed dates, the minimum course fee will still be due and will not be refundable.
T7. Changes to the specification
If there are changes to the agreed specification of the bespoke course, we hold the right to review the cost for developing the course and to provide a quote for the additional work. If the quote is not agreed, the course will be developed to the original specification or cancelled with full development fee still due. If there are courses due to run, the cancellation terms covered in point T13 will apply.
The training materials will be owned by Dewi Development Ltd unless otherwise agreed.
We may adapt developed resources to suit other clients who require similar topics to be delivered.
We will not share sensitive business information with other customers and will look to replace any specific case studies or facts with information related to the other customer.
T9. Provisional Booking of Courses
A course date can be provisionally arranged until contracts are agreed. Provisional bookings will be held for the duration detailed on the quote, but do not guarantee the dates will be held as a course with an agreed contract will have priority over a provisional booking. We will attempt to contact you on the details provided, to check if you wish to agree to the contract before accepting the other companies contract.
T10. Payment Terms
Our standard payment terms provide 14 days’ notice to pay an invoice unless otherwise agreed.
Late payment of invoices will incur a late fee of 5% for each month that the invoice is overdue.
We hold the right to cancel a course that has been booked more than 14 days before the course start date, but the invoice for the development work and minimum numbers on the course have not been paid. If we cancel the course due to lack of payment, the course fees will still be due. We will not be liable for any costs incurred due to us cancelling the course.
You are responsible for ensuring you keep us up to date with valid contacts details for contacts related to the service and valid payment information. If we find information to be invalid, we reserve the right to suspend your services. If we incur costs due to invalid payment information, we reserve the right to charge you for these fees.
T11. Payment Method
You will be invoiced at the time of booking for the minimum course amount and the deposit for the development of the course.
You will be invoiced for the final course development fee on development completion.
You will be invoiced after the course for any additional candidates that attended above the minimum number.
You can be invoiced for set numbers on each course, however, if people do not show up, we will not refund for the difference.
T12. Transfers of course
In circumstances outside of your control where you may not be able to hold a course on the agreed date, you can transfer the course to a different date subject to the following charges.
- First transfer made more than 2 months from the course, no charge.
- First transfer made less than 2 months from the course 40% of the minimum course fee.
- Any additional transfers, 40% of the course fee.
T13. Cancellation of courses
If circumstances mean you cannot run the course and cannot transfer your course to another date, you can cancel subject to the following charges.
- More than 2 months’ notice prior to the course will incur no charge.
- Less than 2 months’ notice prior to the course will incur a 40% minimum course fee.
- Less than 2 weeks’ notice prior to the course will incur the full minimum course fee.
- Places previously transferred, no matter the notice period will incur full minimum course fee.
The cancellation of a course should be notified as soon as possible and must be confirmed in writing by e-mail.
If a candidate does not attend the course the fee will still be liable and non-refundable.
T15. Late attendance / Missed Sessions
Accredited courses have minimum learning time which all students must achieve to meet the qualification requirements. If a candidate does not attend all sessions, they will not be able to achieve the accredited course and the fee will still be liable and there will be no refunds.
If a candidate arrives late for a session or misses a session, we reserve the right not to accept them onto the remainder of the course, where we deem it not possible to make up the content or the learning hours. If we refuse the candidate onto the remainder of the course, the fee will still be liable and will be non-refundable.
T16. Unable to complete assessments
Accredited courses have set criteria that must be achieved by candidates in order to pass the course. Some courses have practical activities that must be achieved and require a certain level of physical fitness. If a candidate is unable to carry out the assessment, we will not be able to award an accredited certificate. In these circumstances, the fee will still be due and non-refundable.
T17. Learning support needs
Where there are learning support needs or physical adaptions, we should be notified in advance of the course and we will take reasonably practical actions to support the candidate through the course. Where we are not notified until the start of the course, we will have limited resource available to make adaptions.
If a candidate has concerns as to how learning support needs will affect their attendance on a course, these should be discussed with us prior to or on booking. Once they arrive at the course, we cannot refund the place if they decide the course is not suitable and you have not previously discussed their concerns with us.
We will support candidates with learning support needs or physical adaptions to achieve assessments, through additional aids or finding methods that suit them. However, we cannot change the requirements of the assessment.
For further information on reasonable adjustments for assessments, please see the FAA Reasonable Adjustment policy we adhere to.
Certificates will be issued on successful completion of all learning hours and assessments, where all payments for the course, development of course materials and any late fees have been settled.
If a candidate completes the learning hours for the course but does not complete all assessments, a certificate of attendance can be issued by Dewi Development on request. This is not an accredited certificate of competence.
T19. Unforeseen circumstances
On occasions, unforeseen circumstances occur and we will do everything possible to rectify them, however, it may lead to us cancelling the course. In these circumstances, we will give you as much notice as possible and will offer you a free transfer to another date or a full refund.
T20. Prices and Service
We hold the right to change our prices at any time.
We hold the right to change our services by providing 30 days’ notice to customers with bookings in writing by e-mail.
We hold the right to change our terms at any time. We will notify you of significant changes in writing with 30 days' notice.