Frequently Asked Questions (FAQ)

Yes we can provide distance learning where a student does a mixture of self study, on-line group discussions and one to one discussion with a trainer. We use Zoom as the standard method for meeting.

You can either book on-line adding the course to your shopping cart or you can phone us to discuss your needs and make a booking.

Yes we can bring the training to a location of your choosing which is big enough to host the course you are booking, for example practical space, break out areas and refreshment.

The groups will have a maximum of 8 or 12 or 16 people depending on the course. This is to meet awarding body requirements and to ensure students get sufficient support from the facilitator.

Joining instructions are sent out once the booking is confirmed and the minimum fee for the place or course has been settled. If you book on line, you will recieve update notifications from the system for the different stages of your booked course.

You normally recieve your certificate with in 7-10 working days, if all payments are settelled. Our accredited certificates initially come from the awarding body, so we are reliant on their turn around, however this is normally 5 working days.

It depends on the certificate, which will detail its expiry length. Most accredited courses last for three years, while annual refreshers will last for one year.

Some of our scheduled courses include lunch, but it is dependant on what the venue offers. We do not include lunch in the standard price when we are training at your location.

Yes our training follows the UK Resuscitation Council guidelines (2015). We keep up to date with all current guidance from a range advisory bodies and update our accredited courses when the awarding bodies approve the new guidance for training.

Our trainers hold regulated teaching and assessing qualifications to deliver the training and regulated qualifications in the regulated topic they are delivering. We can provide evidence of qualification on request for us to provide a service to you.

All our trainers are monitored on a yearly basis to ensure the quality of their training. We collect feedback at the end of course to help us develop our future courses and trainers, as well as collecting TrustPilot reviews to ensure we delivering a quality product. For more information see our Quality Assurance Policy

It is possible to transfer or cancel a place by getting in contact with us at the earliest convience. It will depend on the notification time as to whether fees will apply. Please see our Terms of Sale for further information.

We offer a monthly plan which provides you access to training places on scheduled courses or training support at your location. Please contact us to discuss your needs and for us to provude you a quote.

When you enter an address, make sure you choose 'Home Address' as Yes. This will stop the company name showing.

When you enter the address you can add an 'Alternate Company Name' and/or 'Alternate Department'. If you set either of these it will overide the company settings on your profile.

We will recieve notification of your enquiry. We normally respond to enquiries within 2 working days either by e-mail or by phone if provided.

A credit card payment will turn to 'Paid' when fully processed. If it is showing as pending, the credit card payment did not complete. Please check you credit card history and contact us to complete payment. Once payment is resolved, we will change the order status to 'Paid'.

The option to cancel the order will depend on the status of the order. Once the order meets our terms for non-cancellation, the order status will be updated and the cancel option will dispear.

The order status gets updated inline with our terms and conditions. An order may be non-refundable when a course is due to be delivered or resources for the event have already be shipped. Once the product is set to non-refundable, the event can only be cancelled without refund by sending us an e-mail or giving us a call.

Please log into your account. From the menu select 'Profile' - 'Orders'. Find the order you need a copy of the invoice and from the 'Actions' drop down choose 'Print invoice'. You will be able to download the invoice as a pdf document.

Please log into your account and select from the menu 'Profile' - 'Download Files'. You will see a list of active downloadable files related to your orders. You can click on download the file up to the maximum number of download times.

Please check the 'Number of download' incomparison to the 'Download Limit'. Once you reach the download limit, you cannot download again without buying more products. If you are within the download limit, check the download areas of your web browser.

We will be notified you are on a waitlist. This will allow us to plan additional places based on demand. Once additional places are added to your request, the system will e-mail to let you know additional places are available.

View the list of courses and select 'Compare'. Once you have selected all the courses you wish to compare, go back to the top of the page and click 'Compare Products'. You will be transfered to a compare page.

If you have undertaken an accreditted course, we will request the certificates from the Awarding Body. Once we recieve the certificates, we will forward onto you and mark your order as 'Certificates Issued.' Certificates will normally be with you in 7-10 working days.

If it has been 5 working days since the order status was updated to 'Certificates issued', please get in touch so we can investigate.

When you buy on the website, you earn loyalty points which in the future you may be able to redem against products on the site. At this time you cannot redeem points, but we are allocating points on all orders.

It is not currently possible to redeem points against products. We are considering how in the future you can utilise your points. In the meantime we are awarding points to all customers who purchase with us.

Once the course is paid for, the course will appear in the list to assign to a staff member. You can view the list of courses awaiting to be assigned to staff by logging into your account and selecting 'Profile' - 'Assign Bought Course'.
Select the staff members to assign to the course and click 'Assign Courses'. Do not assign more staff than places are stated as available.

The courses will only appear under assign courses if they are scheduled courses or e-learning and the places have been paid. Group courses will not appear as we will manage the names against the courses on your behalf. Please just send the names to us for the course. It will speed up the process if you set up the staff members account first and notify us of the account name. This will ensure the staff member is attached to your account.

Please contact us with details of who was attending and who is not attending in their place. We will transfer the candidate for you. It will speed up the process if you set up the staff members account first and notify us of the account name. This will ensure the staff member is attached to your account.

Please contact us to check which staff are attached to your account and to add any missing staff. Please note we will need proof a staff member works for you before they are added to your account.

Please contact us to check which staff are attached to your account and to add any missing staff. Please note we will need proof a staff member works for you before they are added to your account.

Please log in to your account and select 'Profile' - 'Create Staff Account'. You will be asked to complete details about the staff member and to allocate an interim password. On completion an e-mail will be sent to the employee to confirm their e-mail address. Please provide them with temporary password details and ask them to complete registration. The staff member is attached to your account.

You can only create new accounts to attach to your online account. Please contact us with the staff account you wish to add to your account. You will need to provide proof the staff member works for you and that you should be able to see the details.

Once the course is paid for, the course will appear in the list to assign to chidlren. You can view the list of courses awaiting to be assigned to chidlren by logging into your account and selecting 'Profile' - 'Assign Bought Courses'.
Select the child to assign to the course and click 'Assign Courses'. Do not assign more children than places are stated as available.

The courses will only appear under assign courses if they are scheduled courses or e-learning and the places have been paid. Group courses will not appear as we will manage the names against the courses on your behalf. Please just send the names to us for the course.

Please contact us with details of who was attending and who is not attending in their place. We will transfer the candidate for you. It will speed up the process if you set up the childs account first and notify us of the account name. This will ensure the child is attached to your account.

Please contact us to check which children are attached to your account and to add any missing children. Please note we will need proof the childs account should be attached to your account.

The certificates will only display once the child has completed all sections of the course. If they have completed all elements, please contact us to check which children are attached to your account and to add any missing chidlren. Please note we will need proof you are entitled to see the child's account details.

Please log in to your account and select 'Profile' - 'Create Child Account'. You will be asked to complete details about the child and to allocate an interim password. On completion an e-mail will be sent to the child to confirm their e-mail address. Please provide them with temporary password details and ask them to complete registration.

You can only create new accounts to attach to your online account. Please contact us with the child's account details which you wish to add to your account. You will need to provide proof you are entiteled to see the childs account details.

Please get in touch to discuss our affilate program and the benefits of an affilate.

There are two options to our affilate program:

1. Advertise our company on your website with one of our banners. When people click through and buy a product, you will get a percentage of the completed product fees.
2. Promote customers to us. When they get set up on the system we will link them to your recommendation. Every time they complete an order with us, you will get a percentage of the completed product fee.

We provide the affilate payment the month after the work has been completed with the customer.