Last updated 29/10/2019
Booking for scheduled courses is made subject to the following terms and conditions.
S1. Course Booking
You can place a booking through the on-line booking form, phone or e-mail subject to all information required being provided. All places will be provisional until payment is received.
S2. Provisional Bookings
A provisional booking will be taken while awaiting payment for the place on the course. A provisional booking will be held for a maximum of 14 calendar days but does not guarantee a place on a course. Bookings with full payment will have priority over provisional bookings.
S3. Payment Terms
Our standard payment terms require full payment for a place to be confirmed onto a scheduled course unless otherwise agreed.
S4. Payment Method
Companies will be invoiced for their place with 14 calendar days to pay and therefore confirm the place, but are subject to point S2.
Individuals can be invoiced with 14 calendar days to pay or pay by credit card through iZettle.
The payment method must be defined at the time of booking.
In circumstances where you may not be able to make the course you can transfer your place to another course within 6 months subject to the following charges.
- First transfer made more than 4 weeks from the course, no charge.
- First transfer made less than 4 weeks from the course will incur a 20% charge.
- Any additional transfers, 40% course fee.
If circumstances mean you cannot attend the course or transfer your course to another date, you can cancel your place with the following charges.
- More than four weeks’ notice prior to the course will incur no charge
- Less than four weeks’ notice prior to the course will incur full course fee
- Places previously transferred, no matter the notice period will incur the full fee
The cancellation of a place on a course should be notified as soon as possible and must be confirmed in writing by e-mail.
If you need to self-isolate due to COVID-19, you must notify us as soon as you know you will be self-isolating for part or all of the course. If notified prior to the course start, we will provide a transfer to another scheduled course. Where there is no other scheduled course available, we will either put you on a waitlist for the new schedule or refund you the price paid for the course.
If you attend training without completing the pre-course COVID-19 online course safety training or without completing the online COVID-19 declaration including contact details, you will not be admitted to the course. In these circumstances, a refund will not be provided.
If you attend the course with symptoms of COVID-19, you will not be admitted to the course and no refund will be provided.
If you develop COVID-19 symptoms during the course, you will be asked to leave the course to self-isolate and notify track and trace. You will be offered a transfer to the next available course to complete your training. If you do not arrange a transfer when you are well, no refund will be provided.
We hold the right to ask for evidence of positive COVID-19 test where transfer/cancellation is requested. Where a second request to transfer is requested due to COVID-19, evidence of a positive test will be required.
If our trainer develops symptoms of COVID-19, we will make every effort to find a replacement trainer to deliver the training. Where we cannot find a replacement trainer, we will postpone the training providing as much notice as possible. We will offer transfers for all candidates to a rescheduled date or future course.
Where you or we have to cancel due to COVID-19, we will not be responsible for any additional costs incurred due to the cancellation.
S8. Distance selling regulations
When placing a booking as a consumer, you have 14 working days from the day you place the booking to review your booking and change your mind. You need to notify Dewi Development as soon as possible and confirm your change of mind by e-mail.
When a course is within 14 working days of your booking, your time to change your mind ends at 17:00 the day before the course.
If you book a course on behalf of your business, you will be treated as a non-consumer and statutory consumer protection will not apply to this agreement.
If you do not attend the course and you have not previously informed us in writing by post or e-mail that you will not be attending, the full fee will still be liable and non-refundable.
S10. Late attendance / Missed Sessions
Accredited courses have minimum learning time which all students must achieve to meet the qualification requirements. If you do not attend all sessions, you will not be able to achieve the accredited course and the full fee will still be liable and there will be no refunds.
If you arrive late for a session or miss a session, we reserve the right not to accept you onto the remainder of the course, where we deem it not possible to make up the content or the learning hours. If we refuse you onto the remainder of the course, the full fee will still be liable and will be non-refundable.
S11. Unable to complete assessments
Accredited courses have set criteria that must be achieved by students in order to pass the course. Some courses have practical activities that must be achieved and require a certain level of physical fitness. If you are unable to carry out the assessment, we will not be able to award you an accredited certificate. In these circumstances, the full fee will still be due and non-refundable.
S12. Learning support needs
Where there are learning support needs or physical adaptions, we should be notified in advance of the course and we will take reasonably practical actions to support you through the course. Where we are not notified until the start of the course, we will have limited resource available to make adaptions.
If you have concerns as to how learning support needs will affect your attendance on a course, these should be discussed with us prior to or on booking. Once you arrive at the course, we cannot refund you for your place if you decide the course is not suitable and you have not previously discussed your concerns with us.
We will support candidates with learning support needs or physical adaptions to achieve assessments, through additional aids or finding methods that suit you. However, we cannot change the requirements of the assessment.
For further information on reasonable adjustments for assessments, please see the FAA Reasonable Adjustment policy we adhere to.
Certificates will be issued on successful completion of all learning hours and assessments, where all payments for the course have been settled.
If a candidate completes the learning hours for the course but does not complete all assessments, a certificate of attendance can be issued by Dewi Development on request. This is not an accredited certificate of competence.
S14. Intellectual property
You will not copy the intellectual property of Dewi Development Ltd, except in agreement with Dewi Development Ltd for the delivery of the service of the contract. You will not sub-license, assign or transfer the rights of the intellectual property to any other party.
All parties will manage the confidentiality of information concerning the business, affairs, customers, clients or suppliers of the other party and will not disclose to any person during or for 2 years after the end of the contract, except:
- To employees, contractors, subcontractors or advisors who need to know such information for the purpose of carrying out the party’s obligation under the contract. Each party will ensure their representatives handle confidential information appropriately and in accordance with the contract.
- As is required by law or court jurisdiction
Neither party will use the other party’s confidential information for any purpose other than to deliver on the contract.
S16. Unforeseen circumstances
On occasions, unforeseen circumstances occur and we will do everything possible to rectify them, however, it may lead to us cancelling the course. In these circumstances, we will give you as much notice as possible and will offer you a free transfer to another course or a full refund. We will not be liable for any other costs incurred by yourselves if we cancel the course.
S17. Prices and Service
We hold the right to change our prices at any time.
We hold the right to change our services by providing 30 days’ notice to customers with bookings in writing by e-mail.
We hold the right to change our terms at any time. We will notify people with bookings with 30 days' notice of significant changes.