Last updated 29/10/2020

Booking for inhouse courses is made subject to the following terms and conditions.

I1. Course Booking

You can place a booking through the on-line booking form, phone or e-mail subject to all information required being provided. All course bookings are provisional until contracts are agreed.

I2. Provisional Bookings

A course date can be provisionally arranged until contracts are agreed. Provisional bookings will be held for the duration detailed on the quote, but do not guarantee the dates will be held as a course with an agreed contract will have priority over a provisional booking. We will attempt to contact you on the details provided, to check if you wish to agree to the contract before accepting the other company’s contract.

I3. Payment Terms

Our standard payment terms provide 14 days’ notice to pay an invoice unless otherwise agreed.

Late payment of invoices will incur a late fee of 5% for each month that the invoice is overdue.

We hold the right to cancel a course that has been booked more than 14 days before the course start date, but the invoice for the minimum numbers has not been paid. If we cancel the course due to lack of payment, the course fees will still be due. We will not be liable for any costs incurred due to us cancelling the course.

I4. Payment Method

You will be invoiced at the time of booking for the minimum course amount.

You will be invoiced after the course for any additional candidates that attended above the minimum number. Where the course is taught online, but resources are sent in advance of the sessions, additional numbers will be charged based on people registered in advance and resources sent.

You can agree to pay for set numbers at the time of booking, but if people do not turn up, we will not refund the difference.

I5. Transfers of course

In circumstances outside of your control where you are not able to hold the course on the agreed date, you can transfer the course to a different date subject to the following charges.

  • First transfer made more than 1 month from the course, no charge.
  • First transfer made less than 1 month from the course 40% of the minimum course fee.
  • Any additional transfers, 40% of the course fee.

I6. Cancellations

If circumstances mean you cannot run the course and cannot transfer your course to another date, you can cancel subject to the following charges.

  • More than 2 months’ notice prior to the course will incur no charge.
  • Less than 2 months’ notice prior to the course will incur a 50% minimum course fee.
  • Less than 2 weeks’ notice prior to the course will incur the full minimum course fee.
  • Places previously transferred, no matter the notice period will incur full minimum course fee.

The cancellation of a course should be notified as soon as possible and must be confirmed in writing by e-mail.

I7. COVID-19

If your candidates need to self-isolate due to COVID-19, you must notify us as soon as you know they will be self-isolating for part or all of the course. If notified prior to the course start, we will arrange with you a new date for the course.

If candidates attend training without completing the pre-course COVID-19 online course safety training or without completing the online COVID-19 declaration including contact details, they will not be admitted to the course. In these circumstances, a refund for the place will not be provided.

If candidates attend the course with symptoms of COVID-19, they will not be admitted to the course and no refund will be provided for the place.

If a candidate develops COVID-19 symptoms during the course, they will be asked to leave the course to self-isolate and notify track and trace. Where social distancing has been maintained throughout, we may continue with the training and after the course, discuss with you how the individual completes the training. Where we are concerned for the whole group or identify deep cleaning must occur, we will send all candidates home to self-isolate and will discuss with you when we rearrange the training.

We hold the right to ask for evidence of positive COVID-19 test where transfer/cancellation is requested, especially in repeated requests to transfer.

If our trainer develops symptoms of COVID-19, we will make every effort to find a replacement trainer to deliver the training. Where we cannot find a replacement trainer, we will postpone the training providing as much notice as possible. We will arrange a new date for candidates to complete the training once training is recovered.

Where you or we have to cancel due to COVID-19, we will not be responsible for any additional costs incurred due to the cancellation.

I8. Distance selling regulations

When placing a booking as a consumer, you have 14 working days from the day you place the booking to review your booking and change your mind. You need to notify Dewi Development as soon as possible and confirm your change of mind by e-mail.

When a course is within 14 working days of your booking, your time to change your mind ends at 17:00 the day before the course.

If you book a course on behalf of your business, you will be treated as a non-consumer and statutory consumer protection will not apply to this Agreement.

I9. Non-attendance

If a candidate does not attend the course the fee will still be liable and non-refundable.

I10. Late attendance / Missed Sessions

Accredited courses have minimum learning time which all students must achieve to meet the qualification requirements. If a candidate does not attend all sessions, they will not be able to achieve the accredited course and the fee will still be liable and there will be no refunds.

If a candidate arrives late for a session or misses a session, we reserve the right not to accept them onto the remainder of the course, where we deem it not possible to make up the content or the learning hours. If we refuse the candidate onto the remainder of the course, the fee will still be liable and will be non-refundable.

I11. Unable to complete assessments

Accredited courses have set criteria that must be achieved by candidates in order to pass the course. Some courses have practical activities that must be achieved and require a certain level of physical fitness. If a candidate is unable to carry out the assessment, we will not be able to award an accredited certificate. In these circumstances, the fee will still be due and non-refundable. We will not be liable for any other costs you have incurred because we cancelled the course.

I12. Learning support needs

Where there are learning support needs or physical adaptions, we should be notified in advance of the course and we will take reasonably practical actions to support the candidate through the course. Where we are not notified until the start of the course, we will have limited resource available to make adaptions.

If a candidate has concerns as to how learning support needs will affect their attendance on a course, these should be discussed with us prior to or on booking. Once they arrive at the course, we cannot refund the place if they decide the course is not suitable and you have not previously discussed their concerns with us.

We will support candidates with learning support needs or physical adaptions to achieve assessments, through additional aids or finding methods that suit them. However, we cannot change the requirements of the assessment.

For further information on reasonable adjustments for assessments, please see the FAA Reasonable Adjustment policy we adhere to.

I13. Certification

Certificates will be issued on successful completion of all learning hours and assessments, where all payments for the course have been settled.

If a candidate completes the learning hours for the course but does not complete all assessments, a certificate of attendance can be issued by Dewi Development on request. This is not an accredited certificate of competence.

I14. Unforeseen circumstances

On occasions, unforeseen circumstances occur and we will do everything possible to rectify them, however, it may lead to us cancelling the course. In these circumstances, we will give you as much notice as possible and will offer you a free transfer to another date or a full refund. We will not be liable for any other costs incurred by yourselves if we cancel the course.

I15. Prices and Service

We hold the right to change our prices at any time.

We hold the right to change our services by providing 30 days’ notice to customers with bookings in writing by e-mail.

We hold the right to change our terms and conditions at any time. We will notify in writing any significant changes with 30 days' notice.

I16. Customers obligations

You will provide access for our staff to your premises of training facilities, breakout areas, washrooms and other facilities as is reasonably required to deliver the services of the contract.

You will ensure premises are ready to deliver the service and are of a fit state and safe.

You will provide access to information and materials as is reasonably expected to deliver the service and will ensure information is complete and accurate.

You will ensure prior to the event you hold the required licences, permissions and consents for the service to be delivered.

You will ensure you hold the required insurance cover for the service to be delivered, in conjunction with insurance held by Dewi Development Ltd to cover its professional liability.

You will keep all materials, equipment, documents and other property of Dewi Development Ltd safe while held at your premises and at your risk. You will ensure all items are kept in good condition until returned to Dewi Development Ltd. You will only use items in accordance with the contract and will not dispose of any items.

You will not copy the intellectual property of Dewi Development Ltd, except in agreement with Dewi Development Ltd for the delivery of the service of the contract. You will not sub-license, assign or transfer the rights of the intellectual property to any other party.

I17. Confidentiality

All parties will manage the confidentiality of information concerning the business, affairs, customers, clients or suppliers of the other party and will not disclose to any person during or for 2 years after the end of the contract, except:

  • To employees, contractors, subcontractors or advisors who need to know such information for the purpose of carrying out the party’s obligation under the contract. Each party will ensure their representatives handle confidential information appropriately and in accordance with the contract.
  • As is required by law or court jurisdiction

Neither party will use the other party’s confidential information for any purpose other than to deliver on the contract.

I18. Force majeure.

Neither party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control.