Last updated 28/12/2019
Business services are made subject to the following terms and conditions.
B1. Service Booking
You can request a service by completing an online form, e-mail with the required information or by phone which is supported by a confirmation e-mail.
B2. Payment Terms
Our standard payment terms provide 14 days’ notice to pay an invoice unless otherwise agreed.
Late payment of invoices will incur a late fee of 5% for each month that the invoice is overdue.
B3. Payment Method
You will be invoiced for the agreed work when the customer is notified the work is complete.
A deposit will be agreed for all work and invoiced at the time of booking. The service will not commence until the deposit has been paid.
Deposits can be paid by credit to allow quick commencement of work. Please notify at the time of booking.
Business services will be invoiced at the start of the month for support for the following month.
B4. Commence of work
We will start working on your contract on payment of the agreed deposit.
B5. Regular payments for business support
Regular on-time payments for business support for a full 12 months, will provide an additional free 2 hours of support per year.
If a payment is late or missed the 12-month period restarts.
We hold the right to suspend all services until payments are received in full for services and any late payment fees.
You are responsible for ensuring you keep us up to date with valid contacts details for contacts related to the service and valid payment information. If we find information to be invalid, we reserve the right to suspend your services. If we incur costs due to invalid payment information, we reserve the right to charge you for these fees.
B6. Sign off of the development of a product
On completion of a product, we will provide you with final review and sign off, before the product goes live, as per the terms of your contract. If you do not respond with sign off of the product within the agreed time frame, we will take this as acceptance of the product and issue invoices for the completion of the work as well as start any service charges agreed. We hold the right not to put the product live to the public until we have sign-off agreed in the contract.
B7. Changes to the specification of a product
If there are changes to the agreed specification of the product, we hold the right to review the cost for developing the product and to provide a quote for the additional work. If the quote is not agreed, the product will be developed to the original specification or cancelled with full development fee still due.
B8. Cancellation of development work by you
If you cancel the development product as part of your service, the full fee will be due for the development of the product.
B9. Cancellation of development work by ourselves
If we find we are unable to develop your product and have to cancel the contract, we will refund you the full fee agreed for the development and any related service support package. We will not be liable for any additional costs due to us being unable to deliver the product.
B10. Cancellations of service by you
Business or website support must be cancelled in writing by e-mail.
There is no cancellation fee from Dewi Development, but outstanding costs for services organised for the contract duration will need to be settled unless otherwise agreed. These will include but not limited to hosting fees and SSL Certificates.
The cost of cancellation will be provided on notification of cancellation and cancellation will not be activated until these costs are agreed.
B11. Distance selling regulations
When agreeing to a contract as a consumer for a service, you have 14 working days to review the contract and change your mind. You must notify us as soon as possible and confirm in writing by e-mail, otherwise, the full fee for the services stands.
If the work has started within the 14 working days, in order to develop your product in time for the agreed deadline, you waive your rights to a refund and the deposit will be non-refundable.
If you book on behalf of your business, you will be treated as a non-consumer and statutory consumer protection will not apply to this agreement.
It is your responsibility to keep all passwords safe, to ensure they are secure (with reference to accepted best practices) and to change passwords regularly. We are not responsible for any data loss or security compromises arising as a result of compromised passwords or as a result of You providing a third-party with access to your password.
You are responsible for any and all actions arising out of the use of your account password.
B14. Prices and Service
We hold the right to change our prices and services at any time by providing 30 days’ notice to customers in writing.
We hold the right to update our terms and conditions at any time. Any significant changes will be notified to you in writing with 30 days' notice.
B15. Fair use policy
You will work to our fair policy.
If you breach our fair use policy, we hold the right to cancel your agreement immediately and without warning, especially where use is in breach of the laws of the country of use.
B16. Disclaimers and Warranties
You agree that you use our online services at your own risk.
The Services are provided on an "as is" and “as available” basis. We do not warrant or represent that any Services will be uninterrupted or error-free. You accept that all Services are provided warranty-free.
We shall not be liable for any loss or damage, of any nature, suffered by you, arising out of or in connection with any breach of these terms by you or any act, misrepresentation, error or omission made by you or on your behalf.
We will not be liable for any indirect loss, consequential loss, loss of profit, revenue, data or goodwill howsoever arising suffered by You or for any wasted management time or failure to make anticipated savings or liability You incur to any third party arising in any way in connection with this Agreement or otherwise whether or not such loss has been discussed by the parties pre-contract or for any account for profit, costs or expenses arising from such damage or loss.
B18. Force Majeure
We shall not be responsible for any failure to provide any Services or perform any obligation under these terms because of any act of God, strike, lock-outs or other industrial disputes (whether our employees or any other party) or compliance with any law of governmental or any other order, rule, regulation or direction, accident, fire, flood, storm or default of suppliers, work stoppage, war, riot or civil commotion, equipment or facilities shortages which are being experienced by providers of telecommunication services generally, or other similar force beyond our reasonable control.